Delivery Information
Each piece of jewellery bought from our web-site is specially hand-made when you order. As a result of this, please allow a possible 2 - 3 weeks from placing your order, to your jewellery being dispatched.
Our 18ct solid gold jewellery will take slightly longer to make so delivery times will be 4 - 6 weeks.
UK Delivery - Once your order is finished and ready to dispatch, it will be sent via a secure, next day delivery service.
International Delivery - Once your order is finished and ready to dispatch, it will be sent by a secure international delivery service.
Once an order is dispatched, you will receive a notification email, with a tracking number and details of how to track your parcel.
Most of the time your orders are dispatched in a few days. But if you have left it a bit late and need something sooner, or by a specific date, then add a little note to your order in the comments box at the checkout. For real emergencies why not give us a call on +44 (0)7731115089
Packaging
Your jewellery will be sent to you in a lovely By Emily box.
Please rest assured that we always package our items securely and safely.
Environmental & Ethical Policy
As a company, By Emily tries to be as green as possible, and we would hate to do anything we didn’t think was ethical.
Return / Refund Policy
ONLINE REFUND & EXCHANGE POLICY:
If you are for any reason not entirely satisfied with your purchase at By Emily we are happy to offer a 14 day refund and exchange policy.
Our terms are:
You must return the goods to us within 14 days of the date shown on your order dispatch confirmation email in the condition it was sold. Therefore undamaged, unworn and in its original packaging along with your original order number - only then will we be happy to issue a refund.
Please note that Earrings are excluded from the refund policy due to hygiene reasons. We are unable to refund or exchange any earrings purchased at By Emily.
Also exempt from any refund or exchange are Bespoke or Made To Order items or jewellery altered to a customer request.
By Emily does not accept any responsibility for postage costs, nor for any items lost, stolen or damaged in transit. We recommend you return items via an insured and reliable postal service, for example Royal Mail Special Delivery Service. Postage cost will not be refunded. Exchanges are of course possible within the terms explained above.
Your refund will be issued within 15 days to the payment method used in your original purchase
In the rare event that goods are delivered faulty or damaged please contact 07731115089 or email info@byemilyjewellery.com so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact us immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.
ONLINE ORDER CANCELLATIONS:
If you wish to cancel an order placed at www.byemilyjewellery.com please return the confirmation email to us, stating your wish to cancel the order by info@byemilyjewellery.com or phone us on 077311150
If your order has already been dispatched, we will be unable to redirect it therefore request that you return the parcel for a refund.
The above does not affect your statutory rights.
Late and Lost Deliveries
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.
International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
By Emily cannot be held responsible for goods that are lost or delayed in transit.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£ GBP).
Feedback and Complaints
We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.
Privacy Statement
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.
Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.
Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
Our sire also uses 3rd parties to measure the effectiveness of advertising and to gather analytics data, including Facebook. You can opt out of these services through WebChoices.
Services and Conditions of Use
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.
Rules For Online Conduct
By using the service, you agree that you will not attempt to undermine the integrity of this web site.
Limitation Of Liability And Warranty
CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.
NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.